In this blog, we are going to see the licenses needed for accessing or using the published copilot chatbot embedded in Power pages portal that connects to Dynamics 365 customer service.
To access or use the Copilot chatbot
embedded in the Power Apps portal that connects to Dynamics 365 Customer
Service, you typically need appropriate licenses from Microsoft that cover the
following components:
1. Dynamics 365 Customer Service License: This license allows users to access the Customer Service functionality within Dynamics 365, including managing cases, knowledge base, queues, and other customer service-related features. Dynamics 365 Customer Service
· Dynamics 365 Customer Service Professional $50.00 user/month
· Dynamics 365 Customer Service Enterprise $95.00 user/month
2. Power Pages License: Depending on the specifics of your implementation, you may need a Power Pages license that includes the ability to embed apps (like your chatbot) within portals. Common licenses include Power Pages Portal plans.
3. Azure Bot Service (if applicable): If your Copilot chatbot is powered by Azure Bot Service, you might need relevant Azure licenses or subscriptions that allow hosting and interaction with the bot.
4. Microsoft 365 License: In many cases, access to Dynamics 365 services is included or supplemented by Microsoft 365 licenses, which provide additional features such as collaboration tools and Office applications.
Compare Microsoft 365 Enterprise Plans | Microsoft 365
For exact details, it's advisable to consult with a Microsoft licensing specialist or your Microsoft representative. They can provide guidance based on your organization's specific needs, the scale of deployment, and any additional integrations or customizations involved.
