Contextual FAQs for Canvas App

 In this Article, we are going to see how the user will get to know the functionalities available in the current screen (Contextual FAQ). You can create a SharePoint list / Dataverse table to store all the FAQ questions and answers along with the screen name.

In the below app, we have nearly 7 screens. Each screen has  icon, that is used to navigate to the FAQ screen. But the FAQs will be relevant to the screen from where the users came from.

For example, if the user clicks on the Information Icon from home page (image shown above), it will take the user to FAQ screen as shown below

If the user click the Information Icon from contacts screen they will the below set of questions in FAQ screen.

Steps to implement:

FAQ: Questions and Answers are stored in the SP List, that is connected to FAQ Screen in Canvas App. Whenever the user clicks the Information icon, it assigns the Screen Name in the variable varScreenName and that is used in the Filter condition for the FAQ data source in the Gallery items. 

SharePoint List: FAQ